FitBuy Supplement, Dosaf Wasser Pvt ltd is committed to providing customer satisfaction with its high-quality products. We understand that sometimes, situations may arise where you may need to return a purchase. Hence, we have a comprehensive and customer-friendly Return Policy in place to ensure a seamless experience for our valued customers.
Eligibility for Returns: Our Return Policy covers all purchases made directly from Dosaf Wasser Pvt ltd. Please note that products purchased from authorized retailers or distributors must be returned to the respective seller as per their policies.
Timeframe for Returns: We offer a generous 30-day return window from the date of delivery for all eligible products. If 30 days have passed since your purchase, unfortunately, we won't be able to offer you a refund or exchange.
Condition of Products: To be eligible for a return, the product must be unused, unopened, and in its original packaging. It should also be in the same condition as received. Any product that shows signs of use or damage may not be eligible for a refund or exchange.
Initiating the Return Process: To initiate a return, please contact our Customer Support team. They will guide you through the process and provide you with the necessary instructions and a Return Authorization (RA) number.
Return Shipping: Customers are responsible for the cost of shipping the product back to Dosaf Wasser Pvt ltd. We recommend using a trackable shipping service to ensure the safe return of the product. The shipping costs are non-refundable.
Refund Process: Once we receive the returned product and verify its eligibility, we will process your refund. The refund will be issued using the original payment method within a reasonable timeframe. Please note that it may take some additional time for the refund to reflect in your account, depending on your payment provider's policies.
Damaged or Incorrect Products: In the rare event that you receive a damaged or incorrect product, please notify our Customer Support team immediately. We will arrange for a replacement or issue a full refund, including the return shipping costs, if applicable.
Exchanges: If you wish to exchange a product for a different variant, please contact our Customer Support team. They will assist you in arranging the exchange.
Dosaf Wasser Pvt ltd values its customers and aims to provide a hassle-free experience. Our Return Policy is designed to ensure fairness and satisfaction for everyone involved. If you have any questions or concerns regarding our Return Policy, please don't hesitate to reach out to our friendly Customer Support team. Your health and happiness are our top priorities.